Reliable transfers to and from Burgas airport
Professional Burgas airport transfers
Travel comfortably and safely to and from Burgas airport with professional drivers and competitive fixed rates.
| Policy area | Applicable rule (Burgas Taxi Transfer LTD) |
|---|---|
| Advance booking notice | At least 24 hours before the scheduled transfer time |
| Accepted currency & payment | Euros (EUR) only - cash to the driver, or in advance by bank card / bank transfer (invoice provided) |
| Booking confirmation | Printed booking confirmation required before the service begins |
| Amendments & cancellations | At least 24 hours before the transfer in writing to office@burgas.taxi or by telephone (+359 8778 333 91) |
| Customer date/time errors | Must be reported at least 48 hours before the transfer date |
| Airport waiting time | Up to 1 hour after flight landing (prompt notification required for delays beyond 1 hour) |
| Hotel / address waiting time | Up to 20 minutes from the agreed pickup time |
| Children & child seats | Babies and children count towards total passengers; child seats must be requested in the booking form |
| Oversized luggage & pets | Bicycles, wheelchairs, pushchairs, golf/ski gear and surfboards must be declared in advance; pets require a suitable pet carrier |
Burgas Taxi Transfer LTD is a legal entity registered in the Republic of Bulgaria and the official owner of the website https://burgas.taxi. The company has its registered office at Slaveykov 36, Burgas, Bulgaria, and is entered in the Commercial Register of the Republic of Bulgaria under Unified Identification Code (UIC) 204283895.
A customer may be an individual aged 18 or over, or a legal entity, who places a valid booking and pays for chauffeur-driven car hire (an airport or intercity transfer). You can make a valid booking in writing through the online booking form on our website, or by sending a message to our listed telephone number or online messaging channels. Before submitting a booking, every customer must read these terms and conditions and expressly confirm that they accept them.
When a booking covers several passengers, the person placing the reservation confirms these terms on behalf of the entire group. Burgas Taxi Transfer LTD reserves the right to refuse a transfer to anyone who is visibly intoxicated, under the influence of drugs, or behaving in a way that threatens the driver or the vehicle. If your flight is cancelled, delayed or diverted to another airport, you must inform us promptly of your new arrival time and location. If notice is given too late, you will need to submit a new transfer request.
If a flight is diverted, we can provide a transfer from the new arrival point only if we have vehicle availability and the customer agrees in writing to cover all additional costs. Smoking, eating, taking drugs and drinking alcohol are strictly prohibited inside the vehicle. If the customer or any accompanying passenger is visibly intoxicated or behaves aggressively towards the driver or third parties, the driver has the right to refuse the transfer.
All vehicles used for our chauffeur-driven transfers are fully insured in accordance with Bulgarian law and hold valid insurance policies on the date of service. Every vehicle meets all applicable local, regional and national health and safety requirements under Bulgarian legislation. All transfer prices published on our website or agreed with the customer in writing are final and will not change.
The agreement for chauffeur-driven car hire (a transfer) between the customer and Burgas Taxi Transfer LTD takes effect once the customer makes a valid payment for the service or completes an advance booking. We send your booking confirmation to the email address or telephone number provided in the booking form.
Customers must complete all required fields in the booking form with full, accurate information, including the travel date, airport, destination town, total number of passengers and exact pickup time. Babies and children count towards the total passenger number and must be included in the booking form. Burgas Taxi Transfer LTD accepts transfer bookings made at least 24 hours before the scheduled pickup time.
Before the transfer begins, the customer must present a printed booking confirmation to the driver. If you have made a valid payment but have not received your confirmation email, or if you forget or lose your voucher, please contact us immediately at office@burgas.taxi or by telephone on +359 8778 333 91.
Along with the booking confirmation, the customer receives an invoice for the payment. We accept payment in euros (EUR) only: you may pay in cash directly to the driver, or in advance by bank card or bank transfer.
All passenger luggage must be declared in advance in the booking form. We assess both the luggage volume and the number of passengers to assign a suitable vehicle. When completing the booking form, customers must expressly declare any oversized items, such as bicycles, wheelchairs, pushchairs or golf equipment.
A confirmed booking may be changed only if the customer requests the amendment at least 24 hours before the scheduled transfer time and receives our confirmation at the email address provided. Any customer wishing to amend a booking must notify us no later than 24 hours before the transfer starts.
While we always try to accommodate booking changes, we cannot guarantee that every request can be fulfilled. A transfer booked for an incorrect date or time due to a customer error may not be accommodated if the mistake is reported less than 48 hours before the transfer date. Route or service changes may also be requested during the journey, subject to additional charges depending on the modifications required.
All cancellations must be submitted in writing to our official company email address (office@burgas.taxi) at least 24 hours before the transfer starts, or made by telephone using the contact number listed on our website. Verbal cancellations given to a driver or other representative, or messages sent to any other email address, are not valid.
Your driver will meet you at the pickup point and time specified in your booking. If you cannot locate a Burgas Taxi Transfer LTD representative at the meeting point, you must immediately call the contact telephone number listed on our website. If no call from you is recorded by the Burgas Taxi Transfer LTD office, the booking is treated as cancelled due to failure to notify us. In this case, the customer is not entitled to compensation and remains liable for the full transfer price.
The driver will be at the agreed meeting point on time and wait for the customer. If you are delayed by more than one hour after your flight lands for reasons beyond your control - such as delayed baggage reclaim or border document checks - and you do not promptly notify a Burgas Taxi Transfer LTD representative, we are not liable to pay compensation if the transfer cannot be carried out.
For pickups from a hotel, private address or other agreed location, the driver will arrive at the scheduled time and wait for up to 20 minutes. If the customer does not appear within 20 minutes and fails to notify a Burgas Taxi Transfer LTD representative promptly, the company is not liable to pay compensation for the unfulfilled transfer.
When booking a transfer, customers must review the estimated journey times published on https://burgas.taxi for their chosen route and allow sufficient time for the trip. Published journey durations are indicative estimates provided for your convenience. Burgas Taxi Transfer LTD is not liable for any losses - including missed flights, trains or buses - if the customer has not allowed enough time for the transfer and all airport or station procedures.
Burgas Taxi Transfer LTD is not liable for any losses suffered by the customer, including missed flights, trains or buses, resulting from the customer’s own delay.
We make every effort to meet each customer at the agreed place and time. However, we are not liable to compensate customers for losses - including missed flights, buses or trains - if a transfer is delayed or prevented by circumstances beyond our control, such as road traffic accidents, road closures due to protests, landslides, severe weather or other unforeseen events.
Burgas Taxi Transfer LTD is not liable for any additional expenses incurred by the customer or accompanying passengers when the transfer service cannot be performed due to such unforeseen circumstances.
If a transfer vehicle breaks down during your journey, we will repair it as quickly as possible or arrange a replacement vehicle. However, we are not liable to compensate the customer for losses, including missed flights, buses or trains, caused by the resulting delay.
Burgas Taxi Transfer LTD is not liable in cases of force majeure - events that neither we nor our subcontractors can foresee or prevent, including terrorist activity, strikes, war or the threat of war, riots, civil unrest, natural or nuclear disasters, severe weather, fire or similar events.
For the purposes of these terms and conditions, force majeure includes the following unforeseen and unavoidable circumstances: a vehicle malfunction causing late arrival; severe weather conditions (including heavy rain, storms, floods, hail, earthquakes, landslides and other natural disasters); compliance with police instructions; road traffic accidents and incidents; fire, explosions, terrorism or riots; third-party strikes; and road closures caused by accidents, disasters or other events.
Customers must keep the transfer vehicle clean and avoid causing any damage. When requesting a transfer, you must inform us in advance of any special luggage or items - such as ski equipment, golf clubs, surfboards, bicycles, pushchairs or pets - so that we can assign an appropriate vehicle.
We reserve the right to refuse a transfer if the passengers and their luggage cannot safely and reasonably fit inside the reserved vehicle. In such cases, the customer is not entitled to compensation unless they hold prior written confirmation from us that the selected vehicle is suitable for their declared number of passengers and luggage.
When travelling with pets, animals must be transported in a suitable pet carrier. The driver may refuse the transfer if a pet is not in an appropriate carrier, and Burgas Taxi Transfer LTD is not liable to pay compensation in this situation.
If any issue arises with your transfer service, you must immediately call the contact telephone numbers shown on your booking voucher. We will do everything possible to resolve the problem promptly. Failing to notify us at the time of the incident or failing to provide a working contact number will limit our ability to assist you, and we will not be liable for resulting issues.
Customers must specify the exact number and type of child seats required when completing their online booking form. Burgas Taxi Transfer LTD is not liable for any transfer delays caused by a failure to request child seats in advance.
Neither Burgas Taxi Transfer LTD nor its officers (directors and employees) or representatives (subsidiaries, affiliated companies and partners) are liable for criminal, special, indirect or consequential losses or damage; loss of production, profit, revenue or contracts; loss of or damage to customers or reputation; loss of claims; or inaccuracies relating to the website https://burgas.taxi (including prices), the services provided or products offered. Furthermore, we are not liable for any damage, losses or expenses suffered, claimed or paid by the customer arising from or related to using, being unable to use, or experiencing delays in our services, or for any personal injury, death, property damage or other direct, indirect, special, consequential or punitive damage, losses or expenses. This applies whether arising from legal acts, errors, failures to fulfil obligations, general default, wilful misconduct, omissions, misrepresentations, breaches or failures to fulfil the company’s obligations, in whole or in part, including those of its employees, directors, agents, representatives or affiliated companies. It also covers partial cancellation, double bookings, strikes, force majeure or any other event beyond the company’s control, including war or the threat of war, terrorist activity (and its consequences or threat), civil unrest, actions by government or local authorities, industrial accidents, natural or nuclear disasters, fire, adverse weather and road accidents.
If a problem during your journey cannot be resolved on the spot by a Burgas Taxi Transfer LTD representative, please submit a written complaint by emailing office@burgas.taxi. Include all relevant details of the incident so that we can investigate and resolve the matter as quickly as possible.
These terms and conditions are published on https://burgas.taxi and may be updated at any time, with all amendments published online and made accessible to customers.
The terms and conditions that apply to a transfer are those in force at the time the customer places the booking. Together with the booking voucher, they form the entire agreement between Burgas Taxi Transfer LTD (or its partners) and the customer.
By selecting ‘I agree to the terms and conditions’ in the online booking form, the customer confirms that they have read, understood and accepted these terms in full.
Burgas Taxi Transfer LTD may assign all or part of its rights and obligations under this agreement where necessary. Any disputes relating to these terms and conditions should first be resolved in good faith through mutual agreement. If a mutual resolution cannot be reached, the dispute will be settled under the Civil Procedure Code of the Republic of Bulgaria, and Bulgarian law shall apply.
These terms and conditions take effect on 1 January 2026.
Read what travellers from across Europe say about their transfers to and from Burgas airport.
“Fantastic airport transfer service! Very professional, friendly and punctual. […]”
“I have used this company on many occasions and recommended it to friends and family… a great polite, reliable service with great communication”
“The driver was at the airport on time and helped me with the suitcase. The car was nice and clean. […]”
“This taxi company is absolutely trustworthy, even it is already after midnight. Drivers are friendly and drive safely, absolutely reputable. Definitively recommended! […]”
“Amazing service we always use it to transfer from IST. Timing and value are very important for us and this company matches them perfectly.”
“Exceptional service the driver was professional in every way and cost for the return journey was fair.”
“Reasonable prices Very reliable Recommended I have used them on 2 trips to Burgas Perfect both times.”
“The best taxi transfer in Bulgaria! Thank you! I can recommend for all! Good priceses and nice drivers!”
“Excellent communication , professional and nice drivers to and from my destination, timing and price can't fault. I totally recommend .”